VoIP Platform

Unscheduled Outage - Partial VOIP Outage - 13/10 6:45am

Resolved

Incident Resolved

  • All services have now been restored
Monitoring

Update

  • We are continuing to monitor services to ensure all systems are operating correctly

Estimated Time of Repair

  • N/A

Next Update

  • Unless the situation changes there will be no further updates.
Monitoring

Update

  • Most services should be restored now. Engineers are continuing to perform health checks and complete remedial actions.

If you continue to experience issues please reach out and let us know.

Estimated Time of Repair

  • N/A

Next Update

  • 30m
Updated

Update

  • Access to voiceportal.onefibre.co.nz has been restored. Engineers are continuing to work on remaining issues

Estimated Time of Repair

  • ASAP

Next Update

  • 30m
Updated

Update

  • Engineers are continuing to work on restoring services.

Estimated Time of Repair

  • ASAP

Next Update

  • We will continue to provide updates as information becomes available
Problem Identified

Summary

  • A power outage at one of our upstream suppliers is affecting one of our VOIP platforms. This is being worked on by engineers to restore services as quickly as possible

Date \ Time

  • October 13 6:45am

Service Impact

  • voiceportal.onefibre.co.nz

Customer Impact

  • Customers on who have VOIP services connected to voiceportal.onefibre.co.nz will be unable to make calls

Workaround

  • N/A

Estimated Time of Repair

  • ASAP

Next Update

  • 30m