Unscheduled Outage - Partial VOIP Outage - 13/10 6:45am
Resuelto
Incident Resolved
All services have now been restored
Supervisando solución
Update
We are continuing to monitor services to ensure all systems are operating correctly
Estimated Time of Repair
N/A
Next Update
Unless the situation changes there will be no further updates.
Supervisando solución
Update
Most services should be restored now. Engineers are continuing to perform health checks and complete remedial actions.
If you continue to experience issues please reach out and let us know.
Estimated Time of Repair
N/A
Next Update
30m
Actualizado
Update
Access to voiceportal.onefibre.co.nz has been restored. Engineers are continuing to work on remaining issues
Estimated Time of Repair
ASAP
Next Update
30m
Actualizado
Update
Engineers are continuing to work on restoring services.
Estimated Time of Repair
ASAP
Next Update
We will continue to provide updates as information becomes available
Problema identificado
Summary
A power outage at one of our upstream suppliers is affecting one of our VOIP platforms. This is being worked on by engineers to restore services as quickly as possible
Date \ Time
October 13 6:45am
Service Impact
voiceportal.onefibre.co.nz
Customer Impact
Customers on who have VOIP services connected to voiceportal.onefibre.co.nz will be unable to make calls