Hazard Notice - Internet - 03/09 1.30PM


Incident Resolved



  • Our backup provider is picking up traffic, and services should be restored for you now
  • Please allow up to another 10 minutes for normal services to be restored for you
  • If you are still experiencing issues from 2.15 pm onwards, please report them to our Support Teams as normal

Estimated Time of Repair

  • We believe this incident to be resolved, but will keep this notice open for a further 10 minutes as we confirm services are back to normal

Next Update

  • 2.15 PM


  • This incident is confirmed to be caused by an upstream service provider and is affecting many ISP’s in New Zealand
  • We are swapping to our backup provider and hope to have services restored shortly

Estimated Time of Repair

  • 30 minutes

Next Update

  • 2.35 PM


  • This issue appears to be limited to routes, websites and services provided by Amazon Web Services.
  • We have confirmed some other providers are experiencing an issue as well
  • We are still investigating to repair urgently

Next Update

  • 3 PM or sooner


  • We may be experiencing an issue routing traffic to some national and international websites and services.
  • We are urgently investigating to identify the issue

Notice Period

  • 03/09 1.30 PM until further notice

Service Impact

  • Internet services

Customer Impact

  • You may be unable to access a website or online service, depending on where it is hosted and how it is connected to us
2 Affected Services: