Connectivity - Fibre

Unscheduled Outage - Unison Fibre - 11pm


Incident Resolved

  • We investigated and resolved this issue with the affected customers
  • Customer CPE needed to be correctly configured
  • If you are impacted as well, please contact our support teams for assistance configuring your CPE


  • Following on from last nights maintenance work on our Unison handover some customers are reportedly unable to connect to the Internet. Our engineers are working on a resolution

Date \ Time

  • 14/12/2020 - 11pm

Service Impact

  • Unison Fibre connections

Customer Impact

  • Some Unison fibre customers unable to reach the Internet


  • N/A

Estimated Time of Repair

  • N/A

Next Update

  • 30m