Scheduled Outage - Datacentre move - 23/07 5PM to 24/07 5AM

Cancelled

These works will be rescheduled for a future date, due to possible customer impacts from a related separate unscheduled outage that occurred today.

Maintenance Planned

Summary

  • During this outage window, we are moving our hosting and network equipment from one datacentre location to another
  • We expect an outage of affected services for up to 4 hours during this time window
  • We expect the services will be unable from approximately 6PM until 10PM, but the exact times will be updated in this notice on the night once certain pre-requisites are met

Outage Window

  • Start at 5PM on Thursday 23/07
  • End by 5AM on Friday 24/07
  • Start and Stop times of the exact outage time will be posted in this notice

Service Impact

  • Critical services will have been migrated to a backup location and will continue to operate
  • Non-critical services that will experience an outage: CustomerCare, DesktopAnywhere

Customer Impact

  • Services noted will be unavailable for up to 4 hours during the notice period
  • Hosted server customers will be directly notified
  • No work around is available
3 Affected Services: