Summary

• A customer device on our voice network was compromised by an unknown third party sometime yesterday
• At approximately 5 PM yesterday this device began making fraudulent calls via a number of authenticated numbers attached to the device
• Our voice service and provider blocked a number of calls, but due to the escalating call attempts, a block on making international calls across our entire provider account was enacted to protect ourselves and our customers from fraud
• Voice customers on our network may have been unable to make international phone calls during this unscheduled outage window. Calls to New Zealand and Australia were likely not impacted.
• The device(s) that caused this issue have been blocked from making these calls on our network and this will be addressed directly with the device owners
• This block has been lifted now

Date \ Time

• Estimated to have begun 23/10/2019 at around 5PM
• Confirmed to have ended by 24/10/2019 at 8AM

Service Impact

• All VoIP voice services for our customers purchased from our company

Customer Impact

• All customers were affected
• Voice customers on our network may have been unable to make international phone calls during this unscheduled outage window. Calls to New Zealand and Australia were likely not impacted.