Unscheduled Outage - Albany Data Center

Resolved

Incident Resolved

  • All services are restored and are operating correctly

Future Tasks

  • A review will be performed and an incident report published once completed
Monitoring

Update

  • The majority of our services are now back online and appear to be functioning correctly. We will continue to monitor for the next hour

Estimated Time of Repair

  • N/A

Next Update

  • 1hr
Updated

Update

  • The issue has been identified and services are starting to be restored

Estimated Time of Repair

  • 30 minutes

Next Update

  • 30m
Updated

Update

  • It appears that that there is an issue with our Hyper-V cluster causing servers to go offline

    Users who are connected to our network with PPPoE should still have Internet connectivity

Estimated Time of Repair

  • Unknown at this time

Next Update

  • 30m
Assessed

Summary

  • There is a loss of connection to our servers hosted in Albany Data Center. Our Engineers are heading on site to determine the cause

Date \ Time

  • 18/01/18 - 10:50am

Service Impact

  • DNS Services
    Hosted VPS servers
    Outlook Anywhere
    Desktop Anywhere
    Some Voice services
    Outbound SMTP services

Customer Impact

  • All services hosted in Albany Data are currently unreachable
  • Internet connectivity will be affected for those who are using DNS servers hosted there

Workaround

  • For DNS issues please use ensure that 103.232.226.83

Estimated Time of Repair

  • Unknown at this time

Next Update

  • 30m
10 Affected Services: