Summary

• For approx. 5 minutes at this time, upstream/outbound internet services were not available.
• This issue resolved itself.
• On investigation, an upstream providers network devices suffered an unexpected brief outage. The cause is still being investigated.
• Services were restored in a few minutes.
• We do not believe any customer services were impacted.

Date \ Time

• 5/8/2026 ~4.32pm to 4.35pm

Service Impact

• Datacentre connectivity and hosted services

Customer Impact

• All customers were impacted

Next Update

• No additional works are required. Standard remediation and pathfinding resolved the incident per standard redundancy planning