This incident is resolved. No new incidents have been reported since the last update.
Updated
Update
We believe we have corrected the source of this issue. Customer services should now be returned to normal. We will be monitoring for issues for the rest of the day.
You should not need to reboot your modem/router now.
If you have made changes to your DNS settings on any of your devices, please revert those changes now and return to automatic DNS IP assignment.
If you are still experiencing an issue, please report this to our Support teams as normal, ASAP.
Estimated Time of Repair
Now
Updated
Update
We have stood up a temporary replacement DNS service.
If you are experiencing this issue, please REBOOT your modem/router, and check for the same issue when your internet access is restored. It should pickup and use this working temporary service.
Estimated Time of Repair
ASAP
Updated
Update
We are urgently investigating this issue. It appears to be a DNS issue. We hope to repair it soon.
A short time workaround for you may be to switch your DNS services on your device to another service. Google DNS service is available at IPs “8.8.8.8” and “8.8.4.4”.
Estimated Time of Repair
ASAP
Investigating
Summary
We are receiving reports of timeouts when customers are trying to reach various websites
Notice Period
12 Feb 7pm - ongoing
Next update 30m
Service Impact
Access to various websites
Customer Impact
Some websites may not load, or timeout while browsing