A complete incident report has been received from our datacentre provider.
The cause of the outage was a total loss of power at our outsourced datacentre location, that affected all customers at the location - it is a large and popular location.
The root cause of the incident is cited as a loss of power in the external local power network in the region of the datacentre, that in turn caused a cascade of subsequent failures in the location related to damage of the power equipment the protected customer equipment during the outage, and cooling equipment failure for power generation onsite.
Unfortunately due to various circumstances, the combination of failures results in an extended power loss that otherwise would not have occurred.
There is no additional action we could have taken ourselves to prevent an occurrence of the outage.
Future Tasks
We are introducing in a short time frame, additional geographic redundancy for DNS services that had become unreachable during the power outage at this location.
We are adding additional redundant notification methods for customers to receive incident notices. This status page remains our primary method of notification.
Atualizado
Update
We are currently awaiting an incident report from the datacentre provider as to the events which lead to a total power failure onsite, and will keep this incident open until we can provide a closing update.
Atualizado
Update
We have restored the affected services, and your normal service should now be resumed.
Please report any issues as normal.
We will continue to work through and test all services before we close this incident.
A post-incident review will be conducted soon and any actions that need to be taken to remediate issues that occurred will be taken and shared.
Next Update
After 4 hours without outage, this incident will be closed
Avaliado
Summary
A power event in our Datacenter overnight has left some of our systems unavailable. We are working to restore connections ASAP
Date \ Time
02/03/2023 - 12am
Service Impact
Hosted services including: VPS, DNS, Web, Ezymail
Customer Impact
All customers connected to our network, and those who use us for DNS hosting
Workaround
Access to the Internet can be restore be changing a devices DNS servers temporarily. Suggest 8.8.8.8