Connectivity - Mobile Internet Services

Unscheduled Outage - Mobile Internet - 9.36AM

Resolved

Incident Resolved

  • Engineers have identified a routing issue related to the Fixed Wireless Access service and the issue is now resolved. Customers are confirming that their service is back online. If you continue to have any issues please try and reboot the modem and reach out if you are still having problems.
Assessed

Summary

  • We are getting reports that our fixed wireless connections are currently offline. Engineers are investigating.

Date \ Time

  • 24/11/22 9.36AM

Service Impact

  • 4G/5G Mobile Internet services

Customer Impact

  • All customers may be impacted
  • Mobile internet service may not be working

Workaround

  • No workaround is available

Next Update

  • When an update is received from the mobile network carrier