Unscheduled Outage - Microsoft Teams - 21/07 1.40PM
Microsoft have marked this incident ID: MO402741 resolved
Update from Microsoft ID: MO402741
Title: Users may be unable to use multiple Microsoft 365 services
Users may be unable to use multiple Microsoft 365 services.
Users may experience issues accessing or using features within the following Microsoft 365 services:
Microsoft Word within multiple services
PowerPlatform and PowerAutomate
Autopatches within Microsoft Managed Desktop
We’ve taken action to reroute a portion of traffic in an effort to provide some relief. We anticipate that some users may be able to utilize various Microsoft 365 apps or functions.
Scope of impact
This issue may potentially affect any user attempting to utilize any of the listed Microsoft 365 services.
A recent deployment contained a broken connection to an internal storage service, which is causing an issue in which users may be unable to access or use various Microsoft 365 apps or functions.
Microsoft has acknowledged the issue in TM402718
Title: Users can’t access Microsoft Teams
User Impact: Users may be unable to access Microsoft Teams.
More info: Reported impact scenarios include, but may not be limited to, access to the service, messaging, calling, and meetings.
The desktop app may sign in successfully, though all functionalities may be down and users may see a “We ran into a problem. Reconnecting…” message. Users leveraging the web client may see a message stating “Operation failed with unexpected error.”.
Current status: We’ve received reports that users are experiencing issues with the Microsoft Teams service. We’re analyzing service telemetry to help identify the source of the issue and determine our next steps to restoring the service.
Scope of impact: This issue may potentially affect any user attempting to utilize the Microsoft Teams service.
Microsoft Teams appears to be offline for some or all users.
Expecting a Microsoft service announcement to come out very soon.
Date \ Time
Approx. 1.40PM today
All customers may be unable to access Microsoft Teams services