Status

Connectivity - Fibre

  1. Overview
  2. ISP Network
  3. Connectivity - Fibre
  4. Issue

Unscheduled Outage - Unison Fibre 17/03/2022 - 7am

Resolved

Incident Resolved

  • We believe we have resolved this incident for all affected customers now.
  • All customers should be back online.
  • If you are still experiencing an internet outage, please contact our Support teams in the first instance for troubleshooting assistance.

Future Tasks

  • Further investigation of this issue to identify the root cause is required and to prevent a future repetition.
Updated

Update

  • We are continuing to resolve this issue. We believe we have identified the root cause.
  • Service has been restored for many affected customers.
  • We are continuing to check and resolve for any remaining customers.

Estimated Time of Repair

  • Unknown

Next Update

  • 60 minutes
Investigating

This issue appears to be affecting our handover for non-Chorus fibre connections.
This will be affecting customers on:
UltraFast Fibre
Unison
Enable

We are continuing to investigate

Next update in 60m

Investigating

Summary

  • Customers on Unison Fibre circuits are unable to access the internet

Date \ Time

  • 17/03/2022 7am

Service Impact

  • Unison Fibre connections

Customer Impact

  • Customers on Unison Fibre

Workaround

  • There is no work around

Estimated Time of Repair

  • Unknown

Next Update

  • 1hr