Office 365

Unscheduled Outage - Microsoft SharePoint Online - 10.45am

Resolved

Incident Resolved

  • Vendor update - Final status: We’ve completed making network configuration updates to remediate the problem. Subsequent user reports and our internal service telemetry show that this action was successful and that service is restored.
Updated

Update

  • The service appears to be available again for some or all users
  • The vendors said “We’re making some network configuration changes as a potential mitigation step. We’re actively monitoring service health as we make these changes and are exploring additional mitigation strategies in parallel.”
Assessed

Summary

  • Users in New Zealand may be unable to access Microsoft 365 services
  • Initial reports indicate that this issue is primarily affecting SharePoint Online sites and content, though users may also be unable to access other Microsoft 365 services. This includes OneDrive for Business content and Microsoft Teams.
  • This is a vendor managed service. We are sharing their notices only.

Date \ Time

  • 03/03/2022 10.45AM

Service Impact

  • Microsoft SharePoint Online

Customer Impact

  • Service is inaccessible

Workaround

  • No workaround is available

Estimated Time of Repair

  • Unknown