Mitigation for this issue has been implemented and based on reports looks to be successful. Please do contact our Support Team if you are still experiencing issues.
Updated
Update
The service provider is still working on some minor remedial issues. We will keep this incident open over the weekend until they advise repairs are fully completed.
Next Update
Monday 06/09 9 AM
Updated
Update
Engineers have applied further mitigation and are continuing to work on a full resolution.
Next Update
5 PM
Updated
Update
Service provider engineers have applied changes to reduce the impact to customers. Some voice services may still be impacted. Engineers are continuing to work on full resolution
Next Update
4 PM
Updated
Update
Service provider engineers are continuing to work on this issue with highest priority.
This is being treated as a major incident and has been for some time now. They are still working to resolve as soon as they can.
Next Update
1 PM
Investigating
Summary
All Digital Voice product customers may be experiencing poor voice quality or crackly phone calls, or possibly disconnections.
The problem is related to an upstream service provider and is out of our control.
We are chasing the provider for a fix for the issue ASAP
Date \ Time
03/09/2021 8.51 AM
Service Impact
Digital Voice Services
Customer Impact
All Digital Voice customers may be experiencing poor voice quality or crackly phone calls, or possibly disconnections.