It appears that all systems are now operational again. We will continue to monitor for the next few hours
Future Tasks
All power connections will be reviewed and faulty PDU replaced
Updated
Update
Our engineer has identified the issue and is making the necessary repairs
Estimated Time of Repair
TBC
Next Update
30m
Updated
Update
Our engineer is heading back onsite
Estimated Time of Repair
TBC
Next Update
4pm
Updated
Update
It appears this incident is not over, we are seeing some new service outages
Our team is urgently investigating
Estimated Time of Repair
Unknown
Next Update
3.30PM or sooner
Resolved
Incident Resolved
All services have been restored.
The cause of the outage was a faulty power distribution unit, which had a fault in a port connected to a network device that does not support redundant power sources. Affected devices were moved off this unit and it is scheduled for replacement.
Future Tasks
Replace power unit during a future outage window
Updated
Update
Affected services are coming back up. We are still identifying the issue.
We will update when all services are confirmed up again.
Estimated Time of Repair
Approx. 15 minutes
Next Update
2.15PM
Updated
Update
Our engineer is onsite now
Estimated Time of Repair
Approx. 30 minutes or less
Next Update
2PM
Updated
Update
We have confirmed the outage appears to be something physical at our site location
Our engineer is heading to site and will be on the ground in approx. 20 minutes to diagnose the issue
Estimated Time of Repair
Expected 60 minutes, or less.
Next Update
1.30PM
Assessed
Summary
We are seeing some services located in Napier are not contactable
We are urgently investigating the issue to see what is happening
Date \ Time
Approx 12.30PM today
Service Impact
Web, Email, DNS and Virtual Server hosting, Veeam Online Backups