Office 365

Unscheduled Outage - Office365 - 7:55am 12/5/21

Resolved

Incident Resolved

  • Current status: Microsoft have confirmed that the fix has been applied to all affected environments. Users who continue to experience impact are encouraged to restart their email client. In some circumstances, users may need to restart their client a second time for the changes to take effect. They will continue to monitor service health to ensure the issue is resolved.
Problem Identified

Current status: Microsoft have identified the underlying cause of impact and are applying a fix. This fix will reach all affected users incrementally over the course of the next four-to-five hours. Once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 PM

Monitoring

Update

  • Current status: Microsoft are continuing to analyze recent updates to the environment and the associated code as they work to isolate the cause of impact. Efforts are focused on determining the most expedient means of remediating this issue.

Estimated Time of Repair

  • Unknow

Next Update

  • We will post an update as and when Microsoft do
Updated

Update

  • Current status: We’re gathering and analyzing data in an effort to isolate the cause of impact. Initial reports indicate that impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround.

Estimated Time of Repair

  • Unknown

Next Update

  • 9:45am
Assessed

Summary

  • Microsoft are investigating a potential problem affecting email content within Outlook. Initial reports indicate that Outlook on the web is unaffected and users with access to Outlook on the web can view email messages there while we work on a solution.

Date \ Time

  • 7:55am 12/5/21

Service Impact

  • Viewing email content in Outlook

Customer Impact

  • This issue could affect any user attempting to view an email message in Outlook.

Workaround

Estimated Time of Repair

  • Unknown

Next Update

  • 30m