Scheduled Outage - Datacentre Migration - 21/08 5PM to 22/08 5AM

Terminé
Résolu
Mis à jour

The datacentre move has been completed and affected services have been returned to normal. Thank you for your patience.

Mis à jour

This outage commences now. Expect the noted services to go offline shortly, until further notice.

Commencé
Mis à jour
  • Due to the expected poor weather conditions in Auckland, this work is being delayed for 1 day, to commence this Friday night at 5PM instead of Thursday night.
  • Individual customers affected will be advised separately as well
Entretien planifié

Update

  • Due to the expected poor weather conditions in Auckland, this work is being delayed for 1 day, to commence this Friday night at 5PM instead of Thursday night.
  • Individual customers affected will be advised separately as well

Summary

  • During this outage window, we are moving our hosting and network equipment from one datacentre location to another
  • We expect an outage of affected services for up to 4 hours during this time window
  • We expect the services will be unable from approximately 6PM until 10PM, but the exact times will be updated in this notice on the night once certain pre-requisites are met

Outage Window

  • Start at 5PM on Friday 21/08
  • End by 5AM on Saturday 22/08
  • Start and Stop times of the exact outage time will be posted in this notice

Service Impact

  • Critical services will have been migrated to a backup location and will continue to operate
  • Non-critical services that will experience an outage: CustomerCare, DesktopAnywhere, HorizonDefense web console (Service still operating), Bulk SMTP service, On-demand remote access, Client device monitoring, Automated SPA provisioning

Customer Impact

  • Services noted will be unavailable for up to 4 hours during the notice period
  • Hosted server customers will be directly notified
  • No work around is available
3 services concernés: