Status

Unscheduled Outage - Internet Service - 29/07 8AM to ongoing

Resolved

Incident Resolved

  • We have monitored this situation overnight and taken additional preventative actions
  • This incident is resolved
  • Please continue to report any issues to our customer support team

Future Tasks

  • Additional work plan items added to our planned works from our previous ISP incident for urgent implementation
Updated

Update

  • All reported customers have been brought back online
  • This incident will remain in effect until further remedial works have been completed and no open customer impacts are found

Next Update

  • 4PM
Updated

Update

  • Most or all of impacted customers have been brought back online.
  • Please continue to report any problems to our customer support team for remediation ASAP
  • This incident will remain in effect until further remedial works have been completed and no open customer impacts are found

Next Update

  • 3PM
Investigating

Re-opening incident for ongoing reports

Postmortem

This issue will be re-opened immediately.

Resolved
Investigating

Summary

  • Some customers are experiencing an issue attempting to authenticate on our ISP network
  • If you are currently experiencing an issue attempting to connect your internet on our network, please contact our support team ASAP

Date \ Time

  • Today approx. 8AM, possibly earlier

Service Impact

  • Internet services for customers without a static IP address

Customer Impact

  • Any customer using fibre, ADSL or VDSL to connect to us may be impacted
  • Most customers are not affected
  • Customers with a Static IP address(es) should not be affected

Workaround

  • Please contact our customer support team ASAP to report your issue so we can resolve it for you

Estimated Time of Repair

  • Typically within 15 minutes of reporting the issue

Next Update

  • Today at 2PM

This issue was opened retrospectively.

2 Affected Services: