We believe this incident is resolved, we are seeing normally levels of connectivity and stabilized connections
We will continue to monitor the situation
Mis à jour
Update
We have conducted some urgent changes which we believe have stabilized the issue and prevented an ongoing outage. Number of connected and stable customers appears where expected now.
If you are experiencing issues now, please reboot your router, wait a few minutes and test it again and if still having issues, please contact our Support team
This incident will remain open for further updates as we monitor the situation
Estimated Time of Repair
Now
Next Update
9.30AM
Problème signalé
Summary
We are seeing symptoms of the same or similar issue as a occurred on Wednesday this week, where customer connections were have trouble authenticating and updating against our servers
We are urgently investigating this issue
Some customers may have intermittent or ongoing issues obtaining internet access on our network
Date \ Time
24/07 8.30AM
Service Impact
Internet connectivity
Customer Impact
May impact all customers
Intermittent or ongoing disconnection from internet access and resources