Unscheduled Outage - Virtual Hosting - 01/07 4.30PM - 5.30PM

Postmortem

A post-incident interview will be conducted with the engineer to identify any possible preventative measures.

Resolved
Assessed

Summary

  • During routine reconfiguration an engineer dislodged a cable accidentally
  • This caused a rescan and reboot for some of our virtual hosted servers and the services they provide

Date \ Time

  • Started 01/07/2020 ~4.35PM
  • Believed to have ended for all services by 01/07/2020 ~5PM

Customer Impact

  • Connection to the listed services would have been disconnected
  • Existing remote sessions would have been disconnected and lost if the connected server rebooted
3 Affected Services: