Unscheduled Outage - Phone Services - 10.52am

解決済み

Incident Resolved

  • Our monitoring shows voice congestion issues are resolved. We will continue to monitor and work with providers to prevent this from happening again.
更新済み

Update

  • This incident is ongoing
  • Vendor update: We are continuing to experience congestion due to extremely high call volumes. Please be patient, this is impacting all carriers in NZ
更新済み

Update

  • Vendor update - We are continuing to work to mitigate congestion issues
検証中

Summary

  • Our upstream SIP provider has reported call congestion from customers this morning
  • We have received some reports of calling issues from customers
  • The issue is currently being investigated

Notice Period

  • Mar 23th, 2020 10:52 am

Service Impact

  • Phone services

Customer Impact

  • You may experience degraded call quality or disconnected calls
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