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Unscheduled Outage - VoIP Phone Services - 3.30pm
Resolved
Dec 31, 2019 5:14 PM NZDT
Incident Resolved
The issue has been resolved by the upstream provider
Assessed
Dec 31, 2019 3:55 PM NZDT
Summary
Due to an issue within the network of our upstream VoIP provider;
Some toll free numbers on our network are not connecting
Some phone line services are unavailable or not connecting
Date \ Time
31/12/2019 ~3.30pm
Service Impact
VoIP calls on our network
Customer Impact
All customers may be impacted
You may be unable to make or receive calls
Workaround
No work around is available at this time
Estimated Time of Repair
ASAP today
2 Affected Services
:
Communicating With Us /
NZTG Phone System
Voice /
VoIP Platform