Unscheduled Outage - VoIP Phone Services - 3.30pm


Incident Resolved

  • The issue has been resolved by the upstream provider


  • Due to an issue within the network of our upstream VoIP provider;
  • Some toll free numbers on our network are not connecting
  • Some phone line services are unavailable or not connecting

Date \ Time

  • 31/12/2019 ~3.30pm

Service Impact

  • VoIP calls on our network

Customer Impact

  • All customers may be impacted
  • You may be unable to make or receive calls


  • No work around is available at this time

Estimated Time of Repair

  • ASAP today
2 Affected Services: