Outlook Anywhere

Hazard Notice - Outlook Anywhere - 14/11/2019

Resolved

Incident Resolved

  • As no more incidents of this issue have been reported, it will be marked resolved
Monitoring

Incorrect incident updated previously.

Resolved
Updated

Some users are still reporting this issue.
If you are affected, please contact our Support team for assistance.
You may be able to resolve this issue yourself by following these instructions:
1) Quit Outlook and all other Office applications
2) Open Credential Manager in Windows or KeyChain on Mac OS
3) Remove ALL credentials for any of these entries:
-outlookanywhere.horizonpacific.com
-Your email address(es)
-Generic Credentials for: Microsoft, Office, Outlook, Exchange,
4) Install all available MS Office updates
5) Start Outlook and enter and save the users username and password for your exchange account again
6) See if the prompt is cleared or returns

Updated

Update

  • We believe this issue is resolved
  • We are awaiting reports from in the field since we are unable to replicate this issue ourselves
  • We believe this issue was caused by a mis-configuration of services within our hosted exchange email system that occurred sometime within the last 30 days

Next Update

  • Next Monday at 4PM or sooner
Updated
  • We are actively seeking a resolution to this issue
Resolved
Investigating

Summary

  • Some users are experiencing unexpected pop-up messages requesting to login to Hosted Exchange Public Folders, that should not be prompting for additional logins

Notice Period

  • First reported 14/11/2019 at 12:30 PM

Service Impact

  • No outage appears to be occurring. But ongoing pop-up messages appearing regularly cannot be cleared or stopped, causing annoyance to some users.

Customer Impact

  • Email delivery and access has not been impacted
  • No workarounds are currently available.