NZTG Phone System

Unscheduled Outage - Phone System - 8:00 AM to 8:40 AM

Postmortem

Phone systems web server had gone offline for an unknown reason. Investigating the cause of this issue.

Løst
Vurdert

Summary

  • Phone calls in to our phone numbers may not have been directed to a person to answer, or no dial tone and welcome message was played

Date \ Time

  • Noticed at 8:00 am this morning

Service Impact

  • All public phone numbers

Customer Impact

  • All customers impacted
  • Phone calls in to our phone numbers may not have been directed to a person to answer, or no dial tone and welcome message was played

Workaround

  • You can contact your account manager via mobile for urgent matters

Estimated Time of Repair

  • Service restored at 8:40 am this morning