Summary

• We are experiencing a small amount of packet loss for Auckland fibre customers.
• We believe this is affecting all customers connected to our Auckland fibre network, and that the issue is with our suppliers network.
• We are investigating this issue

Notice Period

• 22/07/19 11:30 - 26/07/19 23:30

Service Impact

• IP transit

Customer Impact

• The internet service for Auckland fibre customers on the Chorus network might experience slight packet loss
• We have observed the loss rate to be around 5%