Status

Corporate Care - Server/Desktop Monitoring

  1. Overview
  2. Monitoring Services
  3. Corporate Care - Server/Desktop Monitoring
  4. Issue

Scheduled Outage - N-Central Monitoring - 7pm to 9pm

Problem Identified

Summary

  • We have located the cause of the issue following maintenance last week, and resolved it.
  • We will be taking the service offline again tonight sometime between 7pm and 10pm to complete the resolution

Notice Period

  • Tonight, 10/07/2019, 7pm to 10pm

Service Impact

  • Monitoring services on the N-Central platform

Customer Impact

  • The service may be briefing unavailable during the maintenance window, for up to 5 minutes or so
  • There is no work around available
Investigating

Summary

  • Reports from our team indicate this change has not worked successfully for all agents. The change is being reverted now.

Notice Period

  • Now, till further notice

Customer Impact

  • You may be unable to access our monitoring platform or your agent may report that it is offline
Ended
Resolved

Incident Resolved

  • The service has been updated and is available again now
Began
Maintenance Planned

Summary

  • URL and SSL certificate for access are being updated

Outage Window

  • Work starts at 7pm on 1st July.
  • Work will end by 9pm or ealier on 1st July.

Service Impact

  • N-Central Monitoring will be unavailable

Customer Impact

  • No work arounds are available