Ezymail / Zimbra

Hazard Notice - Ezymail - 13/06/19 12am

Resolved

Incident Resolved

  • Our engineers have completed a review of all systems and this issue has been resolved

Future Tasks

  • We will continue to work with the vendor to ensure systems stay fully patched
Opened

Summary

  • Recently an exploit was discovered inside the Ezymail server email subsystem. This has allowed malicious users unauthorised access to the email system to send SPAM.
    An unfortunate side affect of this is that our servers have now been placed on a number of blacklists. This means that certain emails send via our servers may be bounced back to sender, or directed to the recipients SPAM folder.

We are working with our vendors to mitigate this issue, and hope to restore normal services ASAP

Notice Period

  • June 13 2019 12am - ongoing

Service Impact

  • Ezymail

Customer Impact

  • Emails may be bounced back to sender, or directed to the recipients SPAM folder.
  • Customers who are also purchasing an Internet connection from us could change their outgoing email server to - smtp.horizonpacific.com
  • Alternatively please contact our Customer Support team for assistance