Aircon units have been repaired and are operating as required. We will continue to monitor for the next 24hrs
Estimated Time of Repair
N/A
Next Update
24hrs
Monitoring
Update
All hosted services are now operating. We are arranging for replacement of the aircon units. Backup cooling systems will remain in place until then, and we will continue to monitor temperature
Estimated Time of Repair
Unknown
Next Update
24hrs
Monitoring
Update
Customer Care and Waspnet servers have been restored to production
Veeam backup repository is still unavailable
We are still running on backup cooling systems
Estimated Time of Repair
Unknown
Next Update
4hrs
Monitoring
Update
The primary air conditioning units are unable to be restored. Backup cooling is in place.
Currently Veeam backup services are at 50% operational status
Steps are being taken to bring all services back online.
Estimated Time of Repair
Unknown
Next Update
6hrs
Monitoring
Update
We are still waiting on repairs to primary air conditioning units.
Estimated Time of Repair
Unknown
Next Update
2hrs
Problem Identified
Update
Our engineers have implemented backup cooling systems. Aircon maintenance have been called out
Estimated Time of Repair
Unknown at this time
Next Update
1hr
Assessed
Summary
An air conditioning fault in our Napier Datacenter has caused one server to shutdown. We are monitoring status of other servers.
Our engineers are onsite to resolve
Date \ Time
Tues 2 October 2018 - 6:40pm-
Service Impact
Customer Care, Waspnet VPS’
Customer Impact
Customer Care is currently unavailable. Waspnet Extranet is unavailable