Unscheduled Outage - Internet - Hawkes Bay - 21/09 9:00am
Postmortem
It appears that there was a large influx of traffic inbound directed at one of our downstream customers. The nature of the traffic has been identified as a NTP amplification attack.
We are taking steps to prevent this re-occurring.
Resolved
Incident Resolved
We believe this incident to be resolved for all clients as of around 9.35am this morning
We are currently investigating the root cause
Investigating
Summary
Most or all of our Hawkes Bay clients may be unable to connect to internet resources from upstream providers
Date \ Time
Estimated to have begun 21/09/18 9:00am
Service Impact
Internet connectivity services
Customer Impact
Hawkes Bay customers
You may be experiencing internet outages, and be unable to connect to online services
Your connectivity may be intermittent
Estimated Time of Repair
We are actively working on this issue and will provide updates ASAP