Unscheduled Outage - Internet Services - 29/08/18 9:45am

Resolved

Incident Resolved

  • incident resolved
Investigating

Update

  • We are still experiencing some issues with our upstream provider, for some customers.

Next Update

  • At 12:00 pm this morning
Updated

Update

  • The issue appears to be a problem with our upstream bandwidth provider

Estimated Time of Repair

  • Most customer services have restored now. We are still checking all connections.

Next Update

  • 10.30am this morning
Assessed

Summary

  • We are currently experiencing intermittent connection issues to internet services running off our network

Date \ Time

  • Appears to have begun around 9.45am this morning

Service Impact

  • All upstream network access is intermittment or unavailable
  • This includes all internet access to local or international sites

Customer Impact

  • All customers may be impacted
  • You may be unable to access internet services and sites

Estimated Time of Repair

  • We are working on resolving this issue immediately.

Next Update

  • At 10.30 am this morning
4 Affected Services: