Virtual Private Servers

Unscheduled Outage - Veeam Backup node - 22/08/2018 1:00 AM

Postmortem

Further remediation and prevention of recurrence work carried on until 3:00 PM.

Resolved
Assessed

This issue was opened retrospectively due to an issue with the times on the previously notice.

Summary

  • Some Veeam backup agents are unable to connect to their data storage node.

Date \ Time

  • 22/08/2018 1:00 AM through to 22/08/2018 10:45 AM.

Service Impact

  • Veeam Backup agent services

Customer Impact

  • 3 Veeam backup agent clients assigned to this one particular storage node

Estimated Time of Repair

  • Service restored at 10:45 AM.