Postmortem
Incident Resolved
- All xDSL customers should now be able to connect
Future Tasks
- We are investigating the root cause of the incident in order to prevent further occurrences
Resolved
Assessed
Summary
- Some of our Dynamic PPPOE users have a connection issue whereby they are receiving the same IP address as others.
Date \ Time
- Friday 3 Aug 9:30am - Mon 6 Aug 11:20pm
Service Impact
Customer Impact
- Customer routers attempting to authenticate with RADIUS server are getting disconnected immediately
Workaround