Connectivity - xDSL

Unscheduled Outage - PPPoE - Start Time

Postmortem

Incident Resolved

  • All xDSL customers should now be able to connect

Future Tasks

  • We are investigating the root cause of the incident in order to prevent further occurrences
Resolved
Assessed

Summary

  • Some of our Dynamic PPPOE users have a connection issue whereby they are receiving the same IP address as others.

Date \ Time

  • Friday 3 Aug 9:30am - Mon 6 Aug 11:20pm

Service Impact

  • xDSL Connections

Customer Impact

  • Customer routers attempting to authenticate with RADIUS server are getting disconnected immediately

Workaround

  • N/A