Summary

• During this outage window our Virtual Private Server host servers are being patched and maintained
• Customers may experience temporary loss of connection for Remote Desktop or other Remote Access sessions.
• We request that remote access customers do log-off such services during the maintenance window, to ensure that their session is not frozen.
• We will release a warning message to current users before maintenance begins.

Outage Window

• Maintenance begins at 8 pm on Saturday the 16/06/18
• Maintenance is expected to end by 8 am on Sunday the 17/06/18, or earlier

Service Impact

• Virtual Servers hosted in our Windows hosting environment
• Customers using the DesktopAnywhere product

Customer Impact

• Minimal customer impact is expected. Virtual Servers will not be shutdown and services will not stop.
• Virtual Servers will be migrated live to a new node
• Customers may experience temporary loss of connection for Remote Desktop or other Remote Access sessions.
• We request that remote access customers do log-off such services during the maintenance window.