Unscheduled Outage - Unison Fibre - 06/04 - 4:40am - Status Page

Resolved Apr 9, 2018 10:12 AM NZST

After checking with customer issue has been confirmed to be resolved as of Friday night.

** If you are still experiencing issues please contact support **

Incident report will be published today (09/04/18) please contact your account manager to receive a copy

Monitoring Apr 9, 2018 7:47 AM NZST

Monitoring over the weekend has been positive and no further cases of packet loss on Unison fibre PPPoE connections from repair work performed on Friday night
At this stage we will wait for feedback from a couple customers and then close this issue off
** If you or your customer are still seeing packet loss issues on Unison fibre PPPoE connection please get ticket logged ASAP **

Monitoring Apr 6, 2018 1:37 PM NZST

The fix and per work around have passed testing
The fix will be applied 8pm and 9pm tonight
If a customer requires resolution sooner please contact support and escalate to infrastructure and we will apply work around
This issue only impacted some PPPoE Unison connected customers

Problem Identified Apr 6, 2018 1:17 PM NZST

The root cause has been identified and a work around tested
One the fix is confirmed and outage will be scheduled for tonight
Customers greatly impacted will be able to have a workaround applied however this will require an outage

Investigating Apr 6, 2018 12:49 PM NZST

Assessed Apr 6, 2018 12:34 PM NZST

Some customers are reporting packet loss that appears to have started after planned work was completed this morning