Status

Connectivity - Fibre

  1. Overview
  2. ISP Network
  3. Connectivity - Fibre
  4. Issue

Unscheduled Outage - Gisbourne Building PoP - 05/03 - 7:30pm

Resolved

Incident Resolved

  • Issue has been resolved and PoP back online

Future Tasks

  • Will engage with Chorus to find out why the provisioning failed and took customer offline
Assessed

Summary

  • A scheduled chorus plan change for this location has failed and connection has not returned to service

Date \ Time

  • 05/03 7:30pm

Service Impact

  • IP Connectivity to customers connected to this building PoP

Customer Impact

  • Customers inside this building PoP will be unable to connect to the internet

Workaround

  • Non at present

Estimated Time of Repair

  • No ETR at present

Next Update

  • In 30 minutes (approx 8:15am)