Degraded Service - Outbound SMTP Server - 26/02 7am - ongoing
Resolved
Incident Resolved
SORBS have confirmed delisting on 27/02 @ 12:31pm and server is being put back into production
If you are still seeing issues please contact us and raise a support ticket.
Future Tasks
SORBS have made some recommendations to avoid listing re-occuring. They involve reconfiguration of our environment. These will be reviewed to confirm how functionality will be changed.
Problem Identified
Update
SPAM has been detected by SORBS as being sent via the IP 114.134.160.100
A delist request has been submitted to have the IP removed from the RBL
Estimated Time of Repair
Unknown at this time
Next Update
We’ll notify you once we hear back from SORBS as to status of our request
Assessed
Summary
One of our outbound servers (114.134.160.100) that participates in servicing smtp.horizonpacific.com has found itself onto the Sorbs Realtime Black list. Customers sending emails to recipient servers that use SORBS RBL may reject the message. Emails to recipient servers that do not use SORBS should be unaffected.
Date \ Time
26/02 7am
Service Impact
SMTP services
Customer Impact
Customers that send email via smtp.horizonpacific.com may find that the recipient mail server rejects the message. The rejection message may mention “SORBS”
Workaround
Use “bulksmtp.horizonpacific.com” or
We have updated DNS so the 114.134.160.100 no longer
Estimated Time of Repair
N/A - We will be in contact with SORBS to try and find out why we were placed on RBL and request delisting.