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Connectivity - Data Centre
Overview
ISP Network
Connectivity - Data Centre
Issue
Unscheduled Outage - Web Connect Data Center - 15:25 - ongoing
Resolved
Feb 22, 2018 4:25 PM NZDT
Incident Resolved
Connectivity has been restored to the the following servers
wc10.webconnect.nz
customercare.horizonpacific.com
ns2.webconnect. nz
Customer 3CX servers
Future Tasks
A full investigation as to cause will be undertaken and incident report posted
Investigating
Feb 22, 2018 3:41 PM NZDT
Update - 15:40
It appears that customer 3CX servers are also affected
Assessed
Feb 22, 2018 3:36 PM NZDT
Summary
Some servers hosted in the Web Connect Data center have lost connectivity
Date \ Time
22 Feb 2018 - 15:25
Service Impact
Various servers including Customer Care, Webhosting on wc10
Customer Impact
Access to some websites
Customer Care
ns2.webconnect.nz
Workaround
No workaround at this stage
Estimated Time of Repair
Unknown
Next Update
30min