Summary

• We are experiencing an issue with the quality of voice/VoIP calling on our network due to a problem with an upstream provider.

We are working with the provider to resolve this issue urgently.

Date \ Time

• 22/02/2018 8.30am

Service Impact

• Voice/VoIP Call Quality

Customer Impact

• All on-network VoIP customers may experience degraded call quality

Estimated Time of Repair

• As soon as possible