Gelöst
Incident Resolved
- Second Megaport connection has been setup and will remain in place while root cause with primary megaport connection worked on.
Beobachtung
Update
- Work has been completed to balance inbound traffic and levels are looking more normal.
- Issue will now be monitored for a period to confirm work around is functional
Estimated Time of Repair
Next Update
Beobachtung
Update
- We've made changes and seeing stability across the Megaport Sydney IX
- Due to the new port setup our bilat peerings need adjustment
- Next step is to achieve a better of balance of traffic to help with congestion
Estimated Time of Repair
Next Update
Untersuchung
Update
- Some issues were detected on the new link this morning so we have pulled down the new peering (approx 8am) to mitigate problems
- Currently investigating
Estimated Time of Repair
Next Update
Beobachtung
Update
- The work around Sydney IX connection has been implemented
- AKL IX peering still to be setup
- Currently monitoring traffic levels to see if anything else is required however this change should elevate the symptoms
Estimated Time of Repair
Next Update
Aktualisiert
Update
- IXs will be getting deployed now at 5pm NZ time
Estimated Time of Repair
Next Update
Aktualisiert
Update
- New IX connections will be getting setup at 3pm today
- Customers will see traffic from Megaport AKL IX also go via different path as well during the setup phase
Estimated Time of Repair
Next Update
Problem identifiziert
Update
- Routing has been adjusted to push all traffic away from Megaport Sydney IX onto other paths
- Provisioning of new port is in progress
Estimated Time of Repair
Next Update
Bewertet
Summary
- Over the last couple of days we have seen some intermittent issues with traffic being delivered to us across the Megaport Sydney IX fabric.
- After working with Megaport the issue has been traced to and ARP \ MAC learning issue inside their environment.
- As part of steps to resolve the issue their vendor Brocade has been involved
- As a work around we are going to establish a new megaport connection at a different location
- To prepare for this we are going to adjust routing so the Sydney IX is not used. Traffic will fail over to the Vibe international path.
Date \ Time
Service Impact
Customer Impact
- Customers may see slower than normal international speeds while we are in a degraded state (i.e. not all international capacity available)
- When we migrate to the new megaport customers will also see the Mega Auckland IX path disappear for a short period - traffic will re-route from AKL-IX
Workaround
Estimated Time of Repair
- The goal is to have the new megaport connection stood up tonight. The main dependency is physical cross connects - work is underway to confirm this.
Next Update