Repair work has been completed and fault resolved. Equipment and cabling at site has been replaced.
Future Tasks
No further tasks.
Rozpoznany problem
Update
Faulty cabling has been replaced however connectivity has not been restored. Suspect additional faulty switch. INF to attend site by 7pm today with replacement hardware.
Estimated Time of Repair
7pm 14/6/17
Next Update
Update will be provided once site attended
Rozpoznany problem
Update
Building electrician to attend site 14/06 to investigate new cabling
Estimated Time of Repair
No ETR at present
Next Update
14/06 Midday
Rozpoznany problem
Update
Root cause is identified as in building cabling between Vector and our PoP switch
Currently engaging with building management to arrange resolution
Estimated Time of Repair
At present there is no ETR
Next Update
Updates will be provided as fault progresses
Rozpoznany problem
Update
Site has been attended and there are two faults. The first a failed UPS the second a failed cable between switch and backhaul provider.
Currently working through process to get cabled repaired
Estimated Time of Repair
Unknown ETR at present
Next Update
Within 60 minutes
Rozpoznany problem
Update
Have confirmed with LFC that backhaul to building is functional
Problem appears to be with INF equipment "scb-es1" at site
Next step will be for INF to attend site which is expected within 60 minutes
Estimated Time of Repair
Not available at this time
Next Update
Within 60 minutes
Oceniony
Summary
Monitoring has alerted to switch "scb-es1" no longer being reachable
Date \ Time
09/06/17 - 9:09pm
Service Impact
Customers connected to switch will have lost connectivity
Customer Impact
Customers connected to the Sth Cross Building (AKL) PoP will have lost internet connectivity